Public Grievance System
A formal Complaint / Grievance handling procedure for all individuals
except (i) Employees (ii) Shareholders (iii) Vendors & (iv) Customers
for whom a formal Grievance Redressal System already exists.
A "Grievance" for the purpose of this Scheme would mean, a cause of
distress felt on account of being wronged, to form a reason for complaint,
relating to any Individual / Group (other than those not covered under
the Scheme), arising out of any decision taken by IL in relation to
Grievances that will not be taken up include :
Anonymous complaints / Frivolous cases /
others in respect of which inadequate supporting details are provided.
Cases involving decisions/policy matters in
which the aggrieved has not been affected directly/indirectly.
Cases where quasi judicial procedures are
prescribed for deciding matters or cases that are sub-judice.
A grievance which has already been disposed of
by the High - Powered Committee.
Complaints of corruption. These are to be
lodged separately with the Vigilance Officer.